FREQUENTLY ASKED QUESTIONS

We ship within 24 hours of your order. Standard delivery takes 5–10 business days. Express options (2–3 days) are available at checkout. You'll receive a tracking number by email as soon as your order leaves our warehouse.

Yes — free standard shipping on all orders over $35. For orders under $35, a flat shipping rate applies at checkout.

30-day no-questions-asked returns. Contact us within 30 days of receiving your order and we'll arrange a free return label and full refund within 3–5 business days.

If your product arrives damaged or defective, contact us with a photo and we'll send a free replacement immediately — no return needed.

All 4 products are designed for universal compatibility — sedans, SUVs, minivans, and trucks. Adjustable straps ensure a perfect fit across 95% of vehicles.

The trunk organizer and back seat organizer use water-resistant PU leather. The seat gap filler and trash can use ABS plastic which is fully waterproof. All products wipe clean easily.

Our warranty covers any manufacturing defects, material failures, stitching issues, or damage caused by normal use. It does NOT cover intentional damage or misuse. To claim: email us with a photo and your order number.

Email support@richautoco.com with your order number and a photo of the issue. We typically respond within 2 hours and process all claims within 24–48 hours.